Refund Policy

This Refund Policy governs payments and refunds for use of Orosy's (the "Company") Service. This policy forms part of the Terms of Service.

Scope of Application

The Service is currently provided to businesses established in the Republic of Korea, and this Refund Policy applies within that scope. Where the Service is used from another jurisdiction, any mandatory provisions of that jurisdiction, including consumer-protection rules, prevail to the extent they apply.

Article 1 (Plan Overview)

1. The Company offers the following plans:
   • Free: no charge; usage within the provided limits (a hard cap applies when limits such as bookings are reached, with no overage billing)
   • Standard / Pro / Business: monthly subscription (each plan includes AI-response credits, and included credits reset at the start of each billing cycle)
   • Booking overage: a usage-based metered fee of ₩150 per booking over a paid plan's limit (the same across all paid plans), added to the next invoice (the Free plan applies a hard cap, so no overage is charged)
2. Paid plans activate immediately upon payment and renew automatically at the end of each billing cycle.
3. Users may turn off auto-renewal at any time and can continue using the Service until the end of the current billing cycle.

Article 2 (Free Use / Free Plan)

1. At sign-up, users can use the Service on the Free plan without any payment.
2. The Free plan is free of charge with no time limit and can be used within the provided usage limits.
3. Users may upgrade to a paid plan at any time; their account and data are preserved.

Article 3 (Subscription Refunds)

3.1 Withdrawal within 7 days of payment

• Under Article 17 of the Korean E-Commerce Act, withdrawal is available within 7 days of the payment date.
• However, withdrawal is restricted in the following cases:
  • When 50% or more of a service limit has already been used (e.g., 100+ of a 200-booking limit registered)
  • When withdrawal is impossible by the nature of the service (Content Industry Promotion Act, Article 27)

3.2 Mid-term cancellation after 7 days

• Monthly subscriptions: no refund on mid-term cancellation; the Service remains available until the end of the billing cycle.

3.3 Plan-included credits

• AI-response credits provided for free as part of a plan are not separately refundable and reset at the start of each billing cycle. Credits are a usage unit consumed solely for AI usage within the Company's Service; they cannot be refunded in cash or transferred to third parties.

Article 4 (Refunds on Usage-Based Charges)

1. On paid plans, bookings beyond the plan limit are billed as a metered usage fee of ₩150 per booking (the same across all paid plans); these are treated as consumed services and are non-refundable. On the Free plan, a hard cap applies when a limit is reached, so no overage is charged.
2. However, refunds are available in the following exceptions:
   • Incorrect charges due to a Company system error
   • Duplicate payments
   • Other reasonable grounds recognized by the Company

Article 5 (Refunds for Service Discontinuation by the Company)

1. If the Company permanently discontinues the Service for its own reasons, it refunds the amount corresponding to the user's remaining period.
2. For temporary interruptions (e.g., maintenance), compensation follows these standards:
   • Cumulative downtime of 4+ hours in a month: 10% discount on the next billing date
   • Cumulative downtime of 24+ hours in a month: 50% discount on the next billing date, or one month of free extension

Article 6 (Refund Procedure)

1. Refunds can be requested by:
   • Email: support@orosy.io
2. The Company processes refund requests within 7 business days of receipt.
3. Refunds are issued to the same payment method used (additional business days may be required depending on the payment provider's policy).
4. The relevant feature/limit may be deactivated immediately after a refund is processed.

Article 7 (Account Deletion and Refunds)

1. If a user chooses to permanently delete their account, refunds of any unused balance follow the general provisions of this policy.
2. After account deletion, data cannot be recovered and further refund requests may not be processed, so please decide carefully.

Article 8 (Dispute Resolution)

1. Refund-related disputes are resolved first through consultation between the Company and the user.
2. If consultation is difficult, mediation can be requested from the following Korean bodies:
   • Korea Consumer Agency (kca.go.kr)
   • Electronic Commerce Mediation Committee (ecmc.or.kr)